The primary responsibilities of the Treatment Coordinator (TC) are to spend time with patients in need of dental treatment and answer questions related to planned treatment and corresponding fees. Someone who is responsible to ensure that patients leave well informed, with all their questions answered about treatment and related insurance coverage and patient share of fees. The TC will ensure that patients receive a great experience and understand fully the treatment diagnosed by the Dentist, and the associated fees. They will serve as the financial and insurance benefit expert to obtain a high percentage of treatment acceptance from our patients.
ESSENTIAL JOB FUNCTONS
•Presenting treatment plans and giving estimates of treatment costs in an effective manner
•Educating and discussing the Dentist's treatment plan after diagnosed and reviewed by the clinical staff with the patient
•Collections tracking and monitoring, and any required patient follow-up
•Explain, promoting, and adhering to company payment policies and procedures
•Obtaining high treatment acceptance by explaining cost of treatment, insurance coverage, and finance options
•Solicit referrals from patients post treatment while at the same time tracking satisfaction with work provided
•Contact patients/guarantors the day prior or the day of the appointment regarding fees due and to confirm the appointment
• Coordinate with Clinical Team Leader and Doctors to provide the opportunity for same day care to patients
• Assist with meeting office financial targets by ensuring the hygiene and operative schedules are full
• Schedule follow-up operatory and six month recall appointments for patients
• Ensure our patients are receiving the dental care they need by making outbound calls to confirm patients, to reschedule patients that do not make their appointment, and to call patients that have treatment that needs to be completed
Refer a dentist and earn up to $5,000!
Kool Smiles is always seeking out new talent, especially those who strive to make a difference in the lives of families. Do you know a dentist who would be a great fit for our team?REFER A DENTIST TODAY!