LOOKING FOR A DENTIST JOB? GET COMPETITIVE PAY AND EXTENSIVE BENEFITS AT KOOL SMILES!

Patient Services Rep

Marietta, GA

Full-time

JOB DESCRIPTION



Founded in 2002, Benevis is a comprehensive practice services company committed to improving healthcare access by providing non-clinical, business support services to some of the nation's leading healthcare organizations. Benevis' suite of practice support services for clients include accounting, scheduling, human resources, billing and collections, marketing, purchasing, information technology, and practice transition solutions. Our services free health care providers from administrative and business management responsibilities, allowing them and their clinical staff more time to do what they love: spend more time providing quality care to their patients. Benevis supports both national and local dental practices including Kool Smiles and other affiliates.
Patient Services Representative Job Functions and Responsibilities

The Patient Services Representative (PSR) is responsible for providing quality telephone customer service to patients and parents. PSRs work in a call center environment answering both inbound calls and outbound calls with the purpose of confirming or creating dental appointments. PSRs must:
• Deliver quality and superior customer care to every parent or patient on the phone
• Focus on accuracy and be detailed oriented
• Possess good telephone etiquette, customer service and in particular focus on salesmanship skills
• Be accountable for their telephone performance, productivity and the number of appointments created.
• Be accustomed to working in a confined, disciplined environment
• Be competitive and motivated to excel as PSRs are visibly ranked in reports according to performance

Education, Training and/or Experience
Graduation from a senior high school or GED equivalent

Knowledge, Skills, Abilities and Personal Characteristics

Bi-lingual Spanish preferred

• High focus on customer service and satisfaction
• Sales oriented to attain high appointment setting conversion rates
• Must love talking on the phone
• Compassion and high level of service for our patients and parents
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Professional manner and demeanor at all times
• Computer skills: Microsoft office and Internet Explorer
• Keen aptitude and adaptability to change
• Ability to work in a fast-paced environment
• Excellent communication and organizational skills
• Prior experience in a call center or in the dental field is advantageous

Education, Training and/or Experience

Graduation from a senior high school or GED equivalent

Knowledge, Skills, Abilities and Personal Characteristics

Bi-lingual Spanish preferred

• High focus on customer service and satisfaction
• Sales oriented to attain high appointment setting conversion rates
• Must love talking on the phone
• Compassion and high level of service for our patients and parents
• Integrity, always doing the right thing
• Dependable, reliable to be at work when scheduled
• Professional manner and demeanor at all times
• Computer skills: Microsoft office and Internet Explorer
• Keen aptitude and adaptability to change
• Ability to work in a fast-paced environment
• Excellent communication and organizational skills
• Prior experience in a call center or in the dental field is advantageous
• Must be available to work 10am-8pm M-F, and every Sunday
• Bilingual Pay $11.00/hourly plus up to a $250.00 monthly bonus
• Non-Bilingual Pay $10.00/hourly plus up to a $250.00 monthly bonus

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

Refer a dentist and earn up to $5,000!

Kool Smiles is always seeking out new talent, especially those who strive to make a difference in the lives of families. Do you know a dentist who would be a great fit for our team?

REFER A DENTIST TODAY!

Quick Application

Upload CV/Resume
X

This file type is not accepted, please upload a pdf or word document

Related Information